$&^%*&^@#@!$^&^%*

Xian.

Staff just wrote a strongly-worded email to an international organisation. Chairman of that organisation just replied back in a strongly-worded email as well. And cc-ed the entire world including my boss.

I really don't need this now. Was already feeling down and then now this.

Need to pick up the pieces and answer to the boss. Damage recovery badly needed.

Oh FML.
How to rein-in a staff 12 years my senior and who is emotional and quick to jump the gun?