I'd gone to bed at 9pm because I wasn't feeling well. Only to be woken at 930pm by a call, from a banquet manager from a certain R_ _ _ _ _ _ z _ _ _ _ s Hotel. I am currently looking for a venue to host Peanut's manyue celebration and had written to them seeking a quote.
So this guy called, identified himself and proceeded to tell me that I'd given him the wrong email address and as such he couldn't send me his quotation.
Hello? Which planet are you from? If you managed to read my email enquiry in the first place, it means my email went through to you. Which means you just need to click "reply" to send over your information to me.
What do you mean I gave you the wrong email address??
He then insisted on verifying my email address and proceeded to spell it out in full. It reached a point where he realised he made a mistake in "copying and pasting" my email address wrongly, which was why his email bounced back to him.
Hello? Which planet are you from? You do not call a customer up at 930pm for such a ridiculous issue when you could have double-checked your own work!
Also, Sales and Marleting 101. You DO NOT call your customer after working hours unless you have been given the mandate and permission to! In this case, I am not even a customer yet, just a potential customer.
How do you expect me to trust you to do a good job of handling my 80/100 pax event if you can't even handle my email query properly?
So yes, I muttered those words out of irritation after I ended the call with this guy.
Am I harsh? Perhaps. I am usually more patient but he caught me in a bad time. And the ridiculousness of his reason for calling grated on me too much.
And now, thanks to his guy's interruption, I can't get back to sleep. It's been an hour since the call. Argh.
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